I was charged an International Transaction fee by my bank. Why is this?

We are a US company, using an American payment processor called Stripe. That results in some banks charging additional fees, while other banks do not. Sadly, this is outside of our control – which does not stop us from reaching out to those banks that do.

This will sometimes happen with international payments, although this depends on banks.

Additionally, those international payments are often routed through adjacent countries. We have heard that they are routed through Iceland, Canada and Mexico, among others. Some banks will ask if this is intentional, which it is. The payment will remain secure as Stripe is PCI-compliant and handles the whole payment process for us.