How to Resolve SMTP/IMAP Connection Errors?
In Mailarrow, you have the choice to link your email account using SMTP and IMAP methods. You can manually input the details provided by your email service provider to establish the connection.
For a detailed guide on successfully connecting your email account using SMTP/IMAP, refer to this article: How to connect an SMTP email account to Mailarrow.
SMTP/IMAP error "Email Account not found"
1) Your email address or password is wrong!
There may be instances where entering the wrong email ID or password causes this issue. Also, if you use a different username for the email account, make sure it is entered correctly and verified by your email service provider.
2) The 2-factor authentication is enabled for the email account
To enable multifactor authentication, replace your regular password with an app password in your email settings. To do this, delete the old app password and generate a new one in your email account settings. Keep in mind that while app passwords don't expire, your email service provider may stop recognizing them after extended use.
3) Use the correct port numbers
When connecting your email accounts through SMTP and IMAP, it's crucial to ensure the correct port numbers and encryption are used. There might be issues if the port number is incorrect or unsupported by your email service provider. Verify the port number details provided by your provider and use the appropriate encryption.
For SMTP:
- Port 25 with "None" encryption
- Port 465 with SSL/TLS encryption
- Port 587 with TLS/None encryption
For IMAP:
- Port 143 with SSL/TLS encryption
- Port 993 with SSL/TLS encryption
4) Check if your firewall, DNS, or security tools are blocking the Saleshandy's email connection activity
It's possible that your firewall, DNS settings, or security tools may be preventing the successful connection of your email account with Mailarrow. To address this, contact your IT person or IT Administrator to ensure that Mailarrow is permitted to connect to your email account using SMTP and IMAP details.
5) Share the error log with your email service provider
If you've checked and confirmed that all the settings are configured correctly, yet you still can't connect your email account, copy the error log by clicking on "Show error log". Share this log with your email service provider's support team to get further assistance in troubleshooting the issue.
SMTP/IMAP error "Could not Authenticate"
1) Your email address or password is wrong!
Sometimes, entering the wrong email ID or password can cause this issue. Also, if you use a different username for the email account, make sure it's entered correctly and verified by your email service provider.
2) The 2-factor authentication is enabled for the email account
To enable multifactor authentication, use an app password in your email settings instead of your usual password. To update the app password, delete the old one and generate a new one in your email account settings. Keep in mind that the app password doesn't expire, but your email service provider may stop validating it if used for an extended period.
3) Confirm your SMTP/IMAP server address, Port number with your email service provider
Review your SMTP/IMAP hostname and ensure it aligns with the information given by your email service provider. Also, confirm that you apply the correct encryption (SSL | TLS | None) for the port numbers you use, as specified below:
For SMTP:
- Port 25 with "None" encryption
- Port 465 with SSL/TLS encryption
- Port 587 with TLS/None encryption
For IMAP:
- Port 143 with SSL/TLS encryption
- Port 993 with SSL/TLS encryption
4) Share the error log with your email service provider
If you've checked and confirmed that all the settings are configured correctly, yet you still can't connect your email account, copy the error log by clicking on "Show error log". Share this log with your email service provider's support team to get further assistance in troubleshooting the issue.
SMTP/IMAP error "Connection Timeout"
1) Use the correct details for your email account connection
When setting up your email account with SMTP and IMAP, double-check that you've entered the correct email account, password, username, hostname, and port number. Even a small typing error can cause the connection to fail. Be meticulous in copying your credentials to avoid any mistakes.
2) SMTP/IMAP server is down!
If all your settings are accurate, but you're still having trouble connecting, it's possible that your SMTP or IMAP server is down. Reach out to your email service provider's support team for the latest status of the SMTP/IMAP servers. Confirm they are operational and ready to connect without any problems.
3) Share the error log with your email service provider
If you've confirmed that all settings are correct but still can't connect your email account, copy the error log by clicking "Show error log," as indicated in the screenshot below. Share it with your email service provider's support team to get assistance in troubleshooting the issue.
SMTP/IMAP error "Other"
1) SMTP and IMAP are enabled for your email account
Most email service providers offer the option to turn on or off the SMTP and IMAP connection. Check and confirm that SMTP and IMAP are enabled for your email account. You can consult your IT personnel or look into your mailbox settings or email account admin console to ensure these features are turned on.
In certain situations, SMTP and IMAP may be disabled by default, requiring the email account admin to enable them.
2) Your email address or password is wrong, or the 2-factor authentication is enabled
There's a possibility of entering the wrong email ID or password, leading to the issue. If you use a different username, make sure it's correct and verified by your email service provider.
For multifactor authentication, use an app password in your email settings instead of the regular one. Update the app password by removing the old one and creating a new one in your email account settings. Keep in mind that the app password doesn't expire, but your email service provider may stop authenticating it after prolonged use.
3) Contact the IT admin to verify that Saleshandy is whitelisted
If all your settings are in place and SMTP and IMAP are allowed, there's a chance Mailarrow is blacklisted by default in your security tools or firewall. Contact your IT admin to ensure Mailarrow is not blacklisted and is added to the whitelist.
4) Share the error log with your email service provider
If you've confirmed that all settings are correct but still can't connect your email account, click "Show error log" to copy the error details. Share this log with your email service provider's support team for further troubleshooting.