Billing & Subscription

How can I upgrade my plan? Select the desired subscription plan from the Pricing page and follow the steps to upgrade. Depending on your current plan and its prepaid period, you’ll only pay the prorated amount in the first payment for the new plan.

Which payment providers do you accept? Due to international banking restrictions, Mailarrow’s payment processor currently supports only these payment options: Credit Cards Credit/Debit Cards Some Debit Cards Certain debit cards may be supported, b...

Can I pay monthly or yearly? Yes, we have both annual and monthly plans. Don’t forget that you can save 2 months by subscribing to the annual plan when compared to the plan paid monthly! You can find the monthly options when you click on the “Mont...

Do you provide any discounts? There are special offers few times a year. Moreover, you might get a special time-limited early-bird yearly discount one hour after registration for our monthly plan.

How do I upgrade/downgrade/cancel my subscription? Yes, you can change or cancel your plan at any time in your dashboard. Once you have canceled, you’ll still have access to your plan until the end of your subscription cycle.

Are there any contracts, hidden charges or setup fees? No contracts, no hidden charges, no setup fees. There is no long-term commitment, and you can cancel your subscription at any time.                         

What happens if I stop paying for Mailarrow? We will stop providing access to our cold email service and all of its features. You will NOT retain access to your data, so be sure to export it beforehand.

What is your refund policy? For your monthly subscription, you have 7 days after the transaction to request a refund, but note that we reserve the right to decline that request should we see high activity on your account within this time. Refunds ...

Where are my invoices? Using invoices for tax statements Depending on how your business is set up, you will be able to claim your Mailarrow subscription as a tax write-off. You can view and download your invoices anytime directly in Mailarrow. Cli...

Cancelling a Subscription If you don’t want or need to use Mailarrow anymore, you can cancel your subscription following the steps outlined below. Once you cancel, you will retain access to the platform until the day of when the next payment would...

 I was charged an International Transaction fee by my bank. Why is this? We are a US company, using an American payment processor called Stripe. That results in some banks charging additional fees, while other banks do not. Sadly, this is outside ...

I'm having trouble subscribing to Mailarrow Sometimes, payments get blocked when you attempt to subscribe. This can happen for any number of reasons, including banks being cautious or our payment processor’s anomaly detection systems being overly ...

Why did my payment fail? Browser We do our best to support a variety of browsers and devices. However, there are cases when some devices and/or browsers are not working correctly with some parts of our application. If you are seeing payment errors...

What happens after payment failure Reasons for payment failure Payment failures can occur for different reasons, and not all of them are alarming. This article gives a straightforward explanation of what counts as a payment problem and what happen...